Goosehead Insurance: Genuine Interest in Employees


Goosehead Insurance is an independent personal lines insurance agency that was recently named the  #1 large company culture on Entrepreneur’s 2018 Top Company Cultures list.  With their eight corporate offices and more than 400 total offices in the country, Chief Executive Officer Mark Jones says they are looking to disrupt the insurance businesses by providing clients with choice and extraordinary service.

Goosehead recognizes that finding success with clients starts with showing a genuine interest in the success and professional development of employees.  Jones says, “Our management team practices servant leadership, which promotes real-time coaching, feedback and support to solidify best practices amongst the team.  With this mentality, budding leaders have opportunities to support the newest members of the team and our franchisees by taking on mentorship and training roles early in their careers.”  In an effort to make themselves available, accessible, and approachable, Goosehead leaders make a point to have weekly team huddles as well as one-on-one review sessions with team members twice each month.  This facilitates open and honest communication by providing a safe, casual environment for both managers and team members to ask questions, express concerns, and provide feedback.

The Women’s Professional Development Program at Goosehead is another example of how this company invests in the well-being of their people.  President and Chief Operating Officer Michael Colby says this program “provides face time with fellow employees and top-level female executives, including our founder Robyn Jones, to discuss everything from work-life integration and time management to relationship development.”  Goosehead also offers a Leadership Development Program where executives teach young professionals relationship management skills while helping them discover how they can best add value to the company.

This intentionality towards servant leadership and support for the team has brought Goosehead much success in the insurance business by keeping their focus on employee satisfaction.  Work Force Management Team Lead Doug Haefner says he has “never encountered a company so focused on cultivating a family atmosphere.  Goosehead’s family culture is embedded within the DNA of our company and inevitably spreads to our clients.”  It’s no surprise this culture ranks at the very top of Entrepreneur’s list.

Sources: Marketwatch and CNBC

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