In-N-Out Burger: A Legacy Servant Leadership


For six consecutive years, In-N-Out Burger has landed a spot on Glassdoor’s Best Places to Work list, this year ranking #4. Forbes also declared them one of the Best Employers in America in 2019. Lynsi Snyder, President, CEO, and granddaughter of founders Harry and Esther Snyder, credits their people-focused values and team-oriented atmosphere.

People-Focused Values

Snyder says her employees “deserve to enjoy coming to work, to feel appreciated and to be treated like family, which is what I consider them.” She understands that competitive salaries and impressive perks are not enough to make employees feel valued on a personal level. Investing in people requires more than money and more than time. It requires heart.

In-N-Out Burger ascribes to a servant leadership style, putting the well-being of their employees first and striving to lead them as would like to be led. The most important component of this is constantly developing leaders through training. They are aware that associates who are consistently growing, learning, and provided opportunities for advancement are more engaged and take pride in their work. Therefore, In-N-Out refuses to take shortcuts when it comes to training, providing individualized, one-on-one training as well as interactive learning. Additionally, managers engage in a variety of onsite classes at In-N-Out University.

A Continued Commitment to Culture

Snyder knows her grandparents would be proud of the way In-N-Out has protected and preserved its one-of-a-kind culture through the years. “We have a special culture at this company. I really believe that it’s my job, and the job of the whole management team, to make sure we nurture that culture and keep In-N-Out the unique place to work it has been for all our Associates — from the 30-year veterans to the ones putting on their aprons for the first time.”

That’s our spark, what’s yours?