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5/9/18 Whatever you do in life, surround yourself with smart people who’ll argue with you. — John Wooden The Emperor’s New Clothes Do you remember the children’s tale by Hans Christian Andersen called the Emperor’s New Clothes? This classic 1837 story tells the tale of 2 tailors who convince the emperor to commission a beautiful suit. […]Read More>>
Houston Texas –5/17/2017 When you hear Zappos, company culture is likely to be the first thing that comes to mind. While they do sell shoes and other retail goods, it is not what they sell that defines them but how they sell it. Zappos has established a strong company culture based on 10 core values, and fitting into that culture is the most important thing managers look for when it comes to hiring. When you get the company culture piece right, great customer service and a strong brand come naturally.Read More>>
Houston Texas – 5/2/2017 As a leader, be very mindful of your employees’ experience with you. Behave in a way the leader you admire behaves. Recognize that your actions- both the good behaviors and the bad- are being watched carefully by your employees, as you are helping them form their own leadership styles.Read More>>
Houston Texas –4/18/2017 The Ritz Carlton is one of the best hotel chains in the world. Not because they have clean rooms, a great mission statement or luxury establishments; that is just in their DNA. Their greatness comes from articulating and executing on their competitive advantage- a proactive approach to customer service.Read More>>
Houston Texas –4/5/2017 For those of you that are parents, you’ll understand there is nothing quite like seeing the pride and sense of accomplishment in our kids when they achieve. Read More>>
Houston Texas – 2/21/2017 – “What you permit, you promote. What you allow, you encourage. What you condone, you own. What you tolerate, you deserve.” -Michelle Malkin A company’s core values are useless if leadership lacks the courage and support to enforce them.Read More>>
Houston Texas – 1/20/2017 – If you have ever been to a Disney theme park you can attest to the self-proclaimed title of happiest place on earth. A Disney vacation is one that delivers every time, at every age.Read More>>
Houston Texas – 1/12/2017 – During the hiring process at most companies an office visit is usually one of the final steps in the process. At Google, when candidates are flown in for their office visit they are picked up at the airport in a limousine.Read More>>
Houston Texas – 11/30/2016 – Southwest Airlines is a perfect example of how your company’s purpose won’t resonate with everyone, but it will attract more like-minded customers.Read More>>
Houston Texas – 10/28/2016 – Volkswagen was founded in 1937 on one purpose; it is the “People’s Car”. Recently, the German Car giant made a huge push to sell diesel cars in the US, promoted by a marketing campaign that boasts their cars’ low emissions.Read More>>